A defective or malfunctioning product purchased directly from our website can be returned for a refund within 14 days of the original purchase, subject to a return merchandise authorization (RMA). Please visit our Support Section to request a return authorization.
Returned products must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. The manufacturer's labeled packaging must be enclosed within an additional shipping carton. We suggest using a trackable and insured shipping to return the products.
All refunds will be credited to the credit card or PayPal account used to make the purchase. Please allow 7-14 business days for processing once the payment has been released.